Last Updated: [21/04/2025]

At Weorex Pvt. Ltd., we strive to deliver the best products and a seamless experience. To maintain transparency and ensure fairness for both parties, please read our Cancellation, Return, and Refund Policy carefully before placing an order.

1. Cancellation Policy

We understand that sometimes you may need to cancel your order. Here’s how it works:

  • Before Dispatch (Pre-Lorry Service Booking):
    You are eligible for full cancellation at no extra cost before the order is confirmed and dispatched to the lorry service.
  • After Dispatch / Once Booked for Lorry Transport:
    If you cancel after the order has been handed over to the lorry service, you will be responsible for any transportation and handling charges incurred to return the goods to our warehouse.
  • At the Point of Delivery (Lorry Shed):
    If you cancel your order after the product has reached your selected lorry shed, you will also be responsible for the return transit costs to our warehouse.
  • Refund After Cancellation:
    If a refund is applicable, 98% of the product cost will be refunded (as 2% is deducted for PayU or payment gateway processing fees). The refund will be initiated within 3 working days.

2. Return Policy

Due to the nature of our products, returns are not accepted once sold, except in the case of damaged goods.

  • Eligible Returns – Damaged Items Only:
    If the product you receive is physically damaged or unusable, you may be eligible for a return or replacement. Please note:
    • You must notify us within 24 hours of delivery.
    • Clear photos or videos showing the damage must be submitted.
    • Returns are only accepted if the damage affects more than 20% of the product’s usability.
  • Non-Returnable Conditions:
    • Products damaged due to improper handling or storage after delivery.
    • Custom-made or specially packed items based on individual orders.

3. Refund Policy

Refunds are processed under the following conditions:

  • Cancelled Orders:
    • Full refund for orders cancelled before dispatch.
    • 98% refund if cancelled after dispatch (2% processing fee applies).
    • Any applicable transportation and handling charges will also be deducted.
  • Returned Damaged Products:
    • If the return is accepted due to significant product damage, a refund will be issued for the damaged portion or for the full value (as assessed).
    • Returns are accepted wrong product deliver, defective manufacturing.
  • Refund Process:
    • Refunds are made through the same payment method used during the transaction.
    • Once approved, refunds are initiated within 3 working days.
    • The amount typically reflects in your account within 3–7 business days, depending on your bank.
  • Important Notes:
    • Ensure your payment details are correct for a smooth refund process.
    • If your refund has not been received within the expected timeframe, please contact us with your Order ID and payment receipt.

4. Contact Information

For cancellation, return, or refund-related queries, reach out to us:

📧 Email: support@weorexpacking.in
☎ Tel-Phone: 0452-3574341‬
🌐 Website: www.weorexpacking.in

Our support team is available Monday to Saturday, and we aim to respond within 2 working days.