Last Updated: [21/04/2025]

This section outlines the terms and conditions applicable to orders that are eligible for shipping via our partnered courier services. Eligibility for courier shipping is determined by the weight and dimensions of the items in your order and will be presented as an option during the checkout process if applicable.

1. Eligibility for Courier Shipping:

  • Orders meeting specific weight and dimension criteria, as determined by Weorex, will be eligible for courier shipping.
  • The courier shipping option will be visible and selectable by the customer on the checkout page if the order qualifies.

2. Shipping Destinations:

  • Weorex utilizes reputable courier partners to offer shipping services to a wide range of domestic locations within India and select international destinations.
  • Customers are responsible for selecting their correct and complete shipping address during the checkout process. Please ensure all details, including pin codes/zip codes and contact numbers, are accurate to avoid delivery issues.

3. Shipping Costs:

  • The shipping charges for courier services are calculated dynamically based on several factors, including:
    • The total weight of the package.
    • The overall dimensions of the package.
    • The destination address (city, state, and country).
    • The specific rates of our partnered courier services.
  • The applicable shipping costs will be clearly displayed to the customer on the checkout page before the order is finalized and payment is processed.
  • By proceeding with the order, the customer agrees to pay the displayed shipping charges.

4. Estimated Delivery Time:

  • The estimated delivery timeframe for courier shipments is provided as a guideline and commences once the order has been processed and handed over to the courier partner.
  • Delivery timelines vary depending on the destination:
    • Domestic Shipments: Typically range from [Insert Estimated Domestic Delivery Timeframe, e.g., 2-7 business days] from the date of dispatch.
    • International Shipments: Delivery times can vary significantly based on the destination country, customs procedures, and the efficiency of local postal services. Estimated delivery times for international orders will be provided during checkout but are subject to potential delays.
  • Please note that these are estimated delivery times and are not guaranteed. Factors outside of Weorex’s control, such as unforeseen logistical issues, weather conditions, and customs clearance processes, can impact the actual delivery time.

5. Order Tracking:

  • Upon dispatch of your courier shipment, you will receive an email notification containing the tracking number and a direct link to the courier partner’s online tracking portal.
  • Customers can use this tracking number to monitor the real-time status and progress of their shipment.
  • It is the customer’s responsibility to track their shipment and be available to receive it according to the courier’s delivery schedule.

6. Delivery Confirmation:

  • The courier service will typically require a signature or other form of acknowledgment upon delivery of the shipment, serving as confirmation of successful delivery.

7. Customer Responsibility for Shipping Information:

  • Customers are solely responsible for providing accurate and complete shipping addresses during the checkout process.
  • Weorex will not be held liable for any delays, misdeliveries, or additional charges incurred due to incorrect or incomplete shipping information provided by the customer.
  • Any costs associated with reshipping an order due to an incorrect address will be the responsibility of the customer.

General Shipping Considerations (for Domestic Courier):

  • We partner with reliable courier services to ensure timely and safe delivery of your orders within India.
  • While we strive to meet the estimated delivery times, unforeseen circumstances such as logistical disruptions or local holidays may occasionally cause delays.
  • In the unlikely event of a lost or damaged shipment during transit with our partnered courier, please contact our customer support team immediately with your order details and any supporting evidence (e.g., photos of damage). We will work with the courier service to resolve the issue in accordance with their policies.
  • Please ensure that the delivery address provided is easily accessible and that someone will be available to receive the shipment during the courier’s operating hours.
  • If a delivery attempt is unsuccessful, the courier service will typically leave a notification with instructions for arranging a redelivery or collecting the package from their local office. It is the customer’s responsibility to follow these instructions promptly.
  • Unclaimed or undeliverable packages that are returned to us may be subject to additional shipping charges for reshipment.