Last Updated: [21/04/2025]

1. Introduction

At Weorex Pvt Ltd (“Weorex”, “we”, “our”, or “us”), we are dedicated to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, share, and secure your personal information when you visit our website at https://weorexpacking.in, or use our services, forms, and tools.

2. What Information We Collect

We collect various types of information depending on how you interact with our services:

a. Personal Information:

  • Full name
  • Email address
  • Phone number
  • Company name
  • Billing/shipping address
  • GST number or tax identification number (where applicable)

b. Technical & Usage Information:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Interaction behavior such as clicks and scrolling

3. How We Collect Your Information

Your data is collected through the following means:

  • When you fill out contact, order, feedback, or inquiry forms (via Bitrix24 forms) embedded on our website
  • When you register for an account or subscribe to our services
  • Automatically through cookies and analytics tools as you browse our website
  • During the checkout process using our PayU integrated payment system

4. How We Use Your Information

We use your information for multiple legitimate business purposes:

  • To process your orders and deliver packaging products
  • To respond to your inquiries and offer customer support
  • To issue invoices and manage order history
  • To communicate order status and updates
  • To personalize your website experience
  • To send service notifications and (if opted-in) promotional offers
  • To analyze website traffic and improve user experience
  • To improve the functionality and security of our services

5. Use of Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize repeat visitors and remember preferences
  • Maintain login sessions
  • Monitor website performance
  • Gather data on how visitors use our site
  • Enhance our design and marketing effectiveness

You can manage or disable cookies through your browser settings, but this may affect your experience on our site.

6. Third-Party Services and Tools We Use

To enhance our services and customer experience, we use trusted third-party platforms:

a. Bitrix24

Used for:

  • CRM (Customer Relationship Management)
  • Embedded contact/order/feedback forms
  • Managing client communication and workflow

b. PayU

Used for:

  • Secure payment processing
  • Collecting billing information
  • Verifying online transactions

c. Google Analytics

Used for:

  • Monitoring traffic sources and trends
  • Analyzing visitor behavior
  • Improving website content and SEO

d. Microsoft Clarity

Used for:

  • Visual session recordings of user interaction
  • Heatmaps and click tracking
  • User journey analysis for UX improvements

These tools may collect anonymized data to help us analyze trends and improve user engagement. They operate under their respective privacy policies.

7. Sharing of Information

We do not sell or rent your personal information. However, we may share data:

  • Internally with our staff responsible for order processing and customer support
  • With delivery partners for logistics and shipping
  • With third parties when legally required, such as during investigations or compliance checks

8. Security Measures

We take strong measures to protect your information:

  • SSL (Secure Sockets Layer) encryption for secure data transmission
  • Firewalls and access controls to prevent unauthorized access
  • Internal audits and continuous monitoring
  • Restricted access to customer information within the organization

While we strive to protect your data, no online system is 100% secure. You use our services with the understanding of such risks.

9. Your Rights

As a user, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate or outdated information
  • Request deletion of your personal data
  • Withdraw your consent at any time
  • Opt out of promotional communication

To exercise these rights, please contact us through the website’s support or contact page.

10. Account Responsibility

If you have registered an account on our website:

  • You are responsible for maintaining the confidentiality of your login credentials
  • You should not share your password with others
  • If you suspect unauthorized access, notify us immediately

11. Changes to This Privacy Policy

We reserve the right to update or change this policy at any time. Any revisions will be posted on this page with an updated “last revised” date. We recommend checking this page regularly to stay informed.

12. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact us via the contact form on our website:
https://weorexpacking.in